International Orders - Return Policy

Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state, are expired, or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition Opened or used products will not be accepted as returns.

If a return is accepted, Glaze Dental Depot will replace or refund the invoiced rupee value for the damaged / defective / expired / wrong product. In either case, the additional customs amount paid by the customer to receive the product will be reimbursed to the customer in the form of a refund coupon, which can be applied to the customer’s next order with Glaze Dental Depot, subject to the customer providing a copy of the customs receipt.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse.
• Returned without original packaging including price tags, labels, original packing, freebies, and other accessories or if the original packaging is damaged.
• Serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty.
• Product is used or altered.
• If the return request is initiated after 5 business days of order delivery.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Cash on Delivery Transactions

For cash on delivery transactions, we will initiate a bank transfer against the refund amount based on the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details via email. It will take an additional 2-3 business days for the amount to reflect in your account.